1.1 Scope
This refund policy applies to all paid services purchased through official Din Academy channels, covering role subscriptions (8 SKUs) and Cat Food packs (4 SKUs).
1.2 Role Subscriptions: 7-Day Unconditional Refund
Within 7 calendar days of your first subscription payment, you may request a full refund without stating a reason.
- Applicable to: First-time subscribers with no more than 20 conversations used within 7 days
- Refund amount: Full refund of paid fees
- Refund method: Returned to original payment account within 3-7 business days
- After refund: Account reverts to the corresponding free tier
1.3 Cat Food Pack Refund Rules
Cat Food packs are virtual consumables subject to the following refund rules:
- Unused Cat Food: Full refund available within 7 days of purchase
- Partially used: Refund of remaining value after deducting consumed Cat Food
- Fully used or beyond 7 days: No refund
1.4 Refunds Beyond 7 Days
After the 7-day unconditional refund period, refunds may still be granted for:
- Service interruption: Server failure lasting over 72 consecutive hours (pro-rated refund)
- Duplicate charges: Full refund of duplicate portion
- Unauthorized minor purchases: Full refund for users under 16 with valid proof of unauthorized payment
1.5 Non-Refundable Cases
- Beyond 7-day period and not covered by Section 1.4
- Virtual services redeemed through Cat Food (e.g., unlocked SOP templates)
- Used cross-character experience sessions
- Accounts suspended or terminated due to Terms of Service violations
- Remaining subscription period after voluntary cancellation (features remain active until expiry)
1.6 Annual Subscription Special Terms
- Full refund available within first 30 days (with no more than 50 conversations used)
- After 30 days: Refund = Annual payment - Months used × Monthly price
Example: Professor annual plan JP¥9,800, used 3 months → Refund = JP¥9,800 - 3 × JP¥1,180 = JP¥6,260
1.7 How to Request a Refund
Submit your refund request through any of the following channels. We will process it within 3 business days:
- Email: [email protected] (subject line: "Refund Request" + SKU name)
- In-App: Settings → Subscription Management → Request Refund
